This site may not work properly using Internet Explorer 10 or below as this browser is past its use by date.
We recommend that you upgrade your browser to the latest Internet Explorer 11, Google Chrome, Firefox or Safari. Click here for more information.

Patient Information

Open­ing Hours

Bath Street Fam­i­ly Med­ical Cen­tre is open Mon­day to Fri­day, from 8:30 am to 6:30 pm. We also open on Sat­ur­day morn­ings from 9:00 am to 11:00 am. We are closed on Sun­day and most North­ern Ter­ri­to­ry Pub­lic holidays.

Home Vis­its

Bath Street Fam­i­ly Med­ical Cen­tre offers home vis­its for very ill patients or those with a dis­abil­i­ty. This ser­vice is only avail­able to patients of this prac­tice, whose ail­ments pre­vent them from attend­ing the Prac­tice. Appoint­ments can be arranged direct­ly with your doctor.

After Hours Service

The After Hours GP Clin­ic (locat­ed in the Out­pa­tients Depart­ment of the Alice Springs Hos­pi­tal), 6 Gap ROAD, ALICE SPRINGS 0870. Bulk Billing is avail­able. Tel: 0499 993 654 dur­ing open­ing hours.

The After Hours Clin­ic is run by Con­gress and is open from 6:00pm-9:00pm Mon­day to Fri­day and from 2:00pm-5:00pm week­ends and pub­lic hol­i­days. The ser­vice is avail­able for urgent med­ical care that can­not wait until reg­u­lar GP ser­vice hours are avail­able. This is a walk-in clin­ic only and no appoint­ments can be made over the phone. 

For Life-Threat­en­ing Emer­gen­cies Call 000

Tele­phone Calls

In order to pro­vide patients the best con­sul­ta­tion pos­si­ble, we avoid inter­rupt­ing doc­tors with tele­phone calls. Our recep­tion staff are hap­py to take a mes­sage and the doc­tor or nurse will return your call as soon as they are available.

Test Results

Results of blood tests and radi­o­log­i­cal tests such as X-rays and scans are usu­al­ly avail­able 72hrs after they are request­ed. Some results require more time to be avail­able and gen­er­al­ly your doc­tor will advise you if a longer wait applies to your tests. We rec­om­mend that all patients make a fol­low up appoint­ment to dis­cuss the results of any tests ordered by your doc­tor includ­ing blood tests and X-rays. Urgent abnor­mal test results will be brought to your atten­tion by a doc­tor or one of our staff mem­bers. We have a ded­i­cat­ed results line which oper­ates Mon­day to Fri­day from 11am– 12noon dai­ly. The line is oper­at­ed by the Prac­tice Nurse who may give you your results over the phone if they are checked and nor­mal, or let you know if the doc­tor will need to see you again for any fol­low up appointments.

Repeat Pre­scrip­tions

The qual­i­ty and safe­ty of patient care is impor­tant to us and we rec­om­mend patients make an appoint­ment for pre­scrip­tions. Repeat pre­scrip­tions with­out doc­tor-patient con­tact may be pro­vid­ed at the doctor’s dis­cre­tion. This ser­vice is only avail­able for patients of Bath Street Fam­i­ly Med­ical Cen­tre and where the orig­i­nal script was pro­vid­ed by one of our doc­tors. The patient must have been seen by one of our doc­tors with­in the last 3 – 6 months. We require 24 hour notice for all script requests. 

Med­ical Certificates

All cer­tifi­cates (Sick­ness or Work­ers Com­pen­sa­tion) require an appoint­ment with the doc­tor. These are legal doc­u­ments and can­not be back­dat­ed. Requests for a cer­tifi­cate can­not be made over the telephone.

Spe­cial­ist Referrals

A refer­ral from your GP is required before book­ing an appoint­ment with a med­ical spe­cial­ist. Your GP will assess your con­di­tion pri­or to rec­om­mend­ing spe­cial­ist care. Refer­rals are only valid for a year, which means you will need to book anoth­er appoint­ment with your GP if the pre­vi­ous refer­ral is more than 12 months old. Your GP con­tin­ues to work with the spe­cial­ist to pro­vide you with qual­i­ty ongo­ing care. 

Reminder/​Recall System

Our Prac­tice is com­mit­ted to pre­ven­ta­tive care. Your doc­tor will seek your per­mis­sion to be includ­ed on our reminder sys­tem. We may issue you with a reminder notice from time to time offer­ing you pre­ven­ta­tive health ser­vices appro­pri­ate to your care. You may decline this ser­vice if you wish by inform­ing your doc­tor or the recep­tion staff.

Per­son­al Health Records and Privacy

Your med­ical record is a con­fi­den­tial doc­u­ment. It is the pol­i­cy of our prac­tice to main­tain the secu­ri­ty of per­son­al health infor­ma­tion at all times, and to ensure that this infor­ma­tion is only avail­able to autho­rized mem­bers of staff. Please click the link below to view our pri­va­cy policy.

Bath Street Fam­i­ly Med­ical Cen­tre Pri­va­cy Policy