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Current as of: 1st June 2018
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes but is not limited to:
- Names, date of birth, addresses, contact details, race, religion, sexuality, information collected by the health service provider
- Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- Medicare number, Department of Veterans’ Affairs number, Centrelink Health Care number (where available) for identification and claiming purposes
- Your appointment and billing details
- Healthcare identifiers
- Your specialist reports and test results
- Health fund details
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
- When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
- During the course of providing medical services, we may collect further personal information.
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
- In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- Your guardian or responsible person
- Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- Your health fund, MyHealth Record, eTP, PBS, Medicare, or the Department of Veterans’ Affairs
When, why and with whom do we share your personal information?
We sometimes share your personal information:
- With third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
- With other healthcare providers
- When it is required or authorised by law (eg court subpoenas)
- When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- To assist in locating a missing person
- To establish, exercise or defend an equitable claim
- For the purpose of confidential dispute resolution process
- When there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- During the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary)
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms which includes, but is not limited to:
Paper records, electronic records, X‑rays, CT scans, prescriptions,
Bath Street Family Medical Centre stores all personal information securely. Electronic personal information is secure via encrypted databases and carefully monitored by our IT team. All computers require login passwords with clinical software databases requiring special access via passwords. All our staff sign confidentiality agreements at commencement of employment at the Practice.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to complete a ‘Request to access Medical Records’ form. This form is obtained from reception and can be returned in person, emailed or faxed to us. Our practice will respond to your request within a month. There is a fee of $25.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to:
The Practice Manager
69 Bath Street
Alice Springs, NT 0870
Ph: 08 8952 2000
We will then attempt to resolve it in accordance with our resolution procedure. We normally respond to your request within 30 days.
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate.
For further information visit:
Ph: 1300 363 992
For the NT Health Complaints Commission:
Ph: 08 8951 5818
PO Box 5818, Alice Springs, NT0871
Policy review statement
Bath Street Family Medical Centre recognises the importance of protecting your privacy.
We use information provided directly from you (through the contact form Bath Street Family Medical Centre add any other relevant ways) so we can communicate with you through emails and newsletters (Bath Street Family Medical Centre add any other relevant ways).
When visiting our website, information is recorded (such as your browser, date, time and pages accessed) for statistical purposes and remains anonymous. It will only be used to improve the website, in order to give you a better experience!
Information you provide through this website is used only by Bath Street Family Medical Centre and not sold or given to third-parties unless required by law.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Bath Street Family Medical Centre uses SSL (Secure Sockets Layer) for transmitting private information by encrypting the data transfered over the Internet. This protocol is a standard used by many web sites when you submit confidential information, such as credit card numbers and other personal data. We will never store your credit card details on our servers.
If you have any concerns or enquiries about your security while using our website, please contact us for more information.