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Privacy

Bath Street Fam­i­ly Med­ical Cen­tre Pri­va­cy Policy 

Cur­rent as of: 1st June 2018

Intro­duc­tion

This pri­va­cy pol­i­cy is to pro­vide infor­ma­tion to you, our patient, on how your per­son­al infor­ma­tion (which includes your health infor­ma­tion) is col­lect­ed and used with­in our prac­tice, and the cir­cum­stances in which we may share it with third parties. 

Why and when your con­sent is necessary 

When you reg­is­ter as a patient of our prac­tice, you pro­vide con­sent for our GPs and prac­tice staff to access and use your per­son­al infor­ma­tion so they can pro­vide you with the best pos­si­ble health­care. Only staff who need to see your per­son­al infor­ma­tion will have access to it. If we need to use your infor­ma­tion for any­thing else, we will seek addi­tion­al con­sent from you to do this. 

Why do we col­lect, use, hold and share your per­son­al information? 

Our prac­tice will need to col­lect your per­son­al infor­ma­tion to pro­vide health­care ser­vices to you. Our main pur­pose for col­lect­ing, using, hold­ing and shar­ing your per­son­al infor­ma­tion is to man­age your health. We also use it for direct­ly relat­ed busi­ness activ­i­ties, such as finan­cial claims and pay­ments, prac­tice audits and accred­i­ta­tion, and busi­ness process­es (eg staff training). 

What per­son­al infor­ma­tion do we collect? 

The infor­ma­tion we will col­lect about you includes but is not lim­it­ed to:

  • Names, date of birth, address­es, con­tact details, race, reli­gion, sex­u­al­i­ty, infor­ma­tion col­lect­ed by the health ser­vice provider
  • Med­ical infor­ma­tion includ­ing med­ical his­to­ry, med­ica­tions, aller­gies, adverse events, immu­ni­sa­tions, social his­to­ry, fam­i­ly his­to­ry and risk factors 
  • Medicare num­ber, Depart­ment of Vet­er­ans’ Affairs num­ber, Cen­tre­link Health Care num­ber (where avail­able) for iden­ti­fi­ca­tion and claim­ing purposes 
  • Your appoint­ment and billing details
  • Health­care identifiers 
  • Your spe­cial­ist reports and test results
  • Health fund details

Deal­ing with us anonymously 

You have the right to deal with us anony­mous­ly or under a pseu­do­nym unless it is imprac­ti­ca­ble for us to do so or unless we are required or autho­rised by law to only deal with iden­ti­fied individuals. 

How do we col­lect your per­son­al information? 

Our prac­tice may col­lect your per­son­al infor­ma­tion in sev­er­al dif­fer­ent ways.

  1. When you make your first appoint­ment our prac­tice staff will col­lect your per­son­al and demo­graph­ic infor­ma­tion via your registration. 
  2. Dur­ing the course of pro­vid­ing med­ical ser­vices, we may col­lect fur­ther per­son­al information. 
  3. We may also col­lect your per­son­al infor­ma­tion when you vis­it our web­site, send us an email or SMS, tele­phone us, make an online appoint­ment or com­mu­ni­cate with us using social media. 
  4. In some cir­cum­stances per­son­al infor­ma­tion may also be col­lect­ed from oth­er sources. Often this is because it is not prac­ti­cal or rea­son­able to col­lect it from you direct­ly. This may include infor­ma­tion from:
  • Your guardian or respon­si­ble person
  • Oth­er involved health­care providers, such as spe­cial­ists, allied health pro­fes­sion­als, hos­pi­tals, com­mu­ni­ty health ser­vices and pathol­o­gy and diag­nos­tic imag­ing services
  • Your health fund, MyHealth Record, eTP, PBS, Medicare, or the Depart­ment of Vet­er­ans’ Affairs 

When, why and with whom do we share your per­son­al information?

We some­times share your per­son­al information:

  • With third par­ties who work with our prac­tice for busi­ness pur­pos­es, such as accred­i­ta­tion agen­cies or infor­ma­tion tech­nol­o­gy providers – these third par­ties are required to com­ply with APPs and this policy 
  • With oth­er health­care providers
  • When it is required or autho­rised by law (eg court subpoenas) 
  • When it is nec­es­sary to lessen or pre­vent a seri­ous threat to a patient’s life, health or safe­ty or pub­lic health or safe­ty, or it is imprac­ti­cal to obtain the patient’s consent
  • To assist in locat­ing a miss­ing person
  • To estab­lish, exer­cise or defend an equi­table claim
  • For the pur­pose of con­fi­den­tial dis­pute res­o­lu­tion process 
  • When there is a statu­to­ry require­ment to share cer­tain per­son­al infor­ma­tion (eg some dis­eases require manda­to­ry notification)
  • Dur­ing the course of pro­vid­ing med­ical ser­vices, through eTP, My Health Record (eg via Shared Health Sum­ma­ry, Event Summary)

Only peo­ple who need to access your infor­ma­tion will be able to do so. Oth­er than in the course of pro­vid­ing med­ical ser­vices or as oth­er­wise described in this pol­i­cy, our prac­tice will not share per­son­al infor­ma­tion with any third par­ty with­out your consent.

We will not share your per­son­al infor­ma­tion with any­one out­side Aus­tralia (unless under excep­tion­al cir­cum­stances that are per­mit­ted by law) with­out your consent.

Our prac­tice will not use your per­son­al infor­ma­tion for mar­ket­ing any of our goods or ser­vices direct­ly to you with­out your express con­sent. If you do con­sent, you may opt out of direct mar­ket­ing at any time by noti­fy­ing our prac­tice in writing. 

How do we store and pro­tect your per­son­al information?

Your per­son­al infor­ma­tion may be stored at our prac­tice in var­i­ous forms which includes, but is not lim­it­ed to:

Paper records, elec­tron­ic records, X-rays, CT scans, prescriptions, 

Bath Street Fam­i­ly Med­ical Cen­tre stores all per­son­al infor­ma­tion secure­ly. Elec­tron­ic per­son­al infor­ma­tion is secure via encrypt­ed data­bas­es and care­ful­ly mon­i­tored by our IT team. All com­put­ers require login pass­words with clin­i­cal soft­ware data­bas­es requir­ing spe­cial access via pass­words. All our staff sign con­fi­den­tial­i­ty agree­ments at com­mence­ment of employ­ment at the Practice.

How can you access and cor­rect your per­son­al infor­ma­tion at our practice?

You have the right to request access to, and cor­rec­tion of, your per­son­al information.

Our prac­tice acknowl­edges patients may request access to their med­ical records. We require you to com­plete a Request to access Med­ical Records’ form. This form is obtained from recep­tion and can be returned in per­son, emailed or faxed to us. Our prac­tice will respond to your request with­in a month. There is a fee of $25.

Our prac­tice will take rea­son­able steps to cor­rect your per­son­al infor­ma­tion where the infor­ma­tion is not accu­rate or up to date. From time to time, we will ask you to ver­i­fy that your per­son­al infor­ma­tion held by our prac­tice is cor­rect and current. 

How can you lodge a pri­va­cy-relat­ed com­plaint, and how will the com­plaint be han­dled at our practice?

We take com­plaints and con­cerns regard­ing pri­va­cy seri­ous­ly. You should express any pri­va­cy con­cerns you may have in writ­ing to:

The Prac­tice Manager

69 Bath Street

Alice Springs, NT 0870

Ph: 08 8952 2000

Email: medical@​cydar.​com.​au

We will then attempt to resolve it in accor­dance with our res­o­lu­tion pro­ce­dure. We nor­mal­ly respond to your request with­in 30 days.

You may also con­tact the Office of the Aus­tralian Infor­ma­tion Com­mis­sion­er (OAIC). Gen­er­al­ly, the OAIC will require you to give them time to respond before they will investigate. 

For fur­ther infor­ma­tion visit:

Web­site: www​.oaic​.gov​.au

Ph: 1300 363 992

For the NT Health Com­plaints Commission:

Ph: 08 8951 5818

PO Box 5818, Alice Springs, NT0871

Pol­i­cy review statement

This pri­va­cy pol­i­cy will be reviewed reg­u­lar­ly to ensure it is in accor­dance with any changes that may occur. Updates to this pol­i­cy will be pub­lished on our web­site and dis­played at reception.

Web­site

Bath Street Fam­i­ly Med­ical Cen­tre recog­nis­es the impor­tance of pro­tect­ing your privacy.

We use infor­ma­tion pro­vid­ed direct­ly from you (through the con­tact form Bath Street Fam­i­ly Med­ical Cen­tre add any oth­er rel­e­vant ways) so we can com­mu­ni­cate with you through emails and newslet­ters (Bath Street Fam­i­ly Med­ical Cen­tre add any oth­er rel­e­vant ways).

When vis­it­ing our web­site, infor­ma­tion is record­ed (such as your brows­er, date, time and pages accessed) for sta­tis­ti­cal pur­pos­es and remains anony­mous. It will only be used to improve the web­site, in order to give you a bet­ter experience!

Infor­ma­tion you pro­vide through this web­site is used only by Bath Street Fam­i­ly Med­ical Cen­tre and not sold or giv­en to third-par­ties unless required by law.

We are com­mit­ted to ensur­ing that your infor­ma­tion is secure. In order to pre­vent unau­tho­rised access or dis­clo­sure we have put in place suit­able phys­i­cal, elec­tron­ic and man­age­r­i­al pro­ce­dures to safe­guard and secure the infor­ma­tion we col­lect online. 

Secu­ri­ty

Bath Street Fam­i­ly Med­ical Cen­tre uses SSL (Secure Sock­ets Lay­er) for trans­mit­ting pri­vate infor­ma­tion by encrypt­ing the data trans­fered over the Inter­net. This pro­to­col is a stan­dard used by many web sites when you sub­mit con­fi­den­tial infor­ma­tion, such as cred­it card num­bers and oth­er per­son­al data. We will nev­er store your cred­it card details on our servers.

If you have any con­cerns or enquiries about your secu­ri­ty while using our web­site, please con­tact us for more information.